Privacy & Security

Fl999 Privacy Policy
Your Information, Our Responsibility

Your personal information is completely secure at fl999. Everything about how we collect, use, and protect your data is laid out transparently right here.

Last Updated: January 2026
256-bit
SSL Encryption Protection
Zero
No Third-Party Data Sales
GDPR
Adherence to International Standards
24/7
Data Protection Support
Important: By creating an account or using our services on fl999, you confirm that you have read and agreed to this Privacy Policy in full. Please read the entire policy carefully.

1 Introduction

Fl999 (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming and entertainment platform in Bangladesh. We believe that every member's privacy is a fundamental right. This Privacy Policy explains what information fl999 collects, how it is used, who it is shared with, and how your data is kept secure.

Our Privacy Policy is built in accordance with international data protection laws and best security practices. At fl999, every transaction, every gaming session, and every piece of personal information you share is fully safe and secure. We never sell or transfer your data to unauthorised third parties.

This Privacy Policy applies solely to the fl999 website and mobile application. fl999 is not responsible for any third-party websites or services.

2 What Information We Collect

2.1 Information Provided at Registration

We collect and store the information you provide when creating an account on fl999. This information is essential for managing your account and delivering our services.

Data Type Example Purpose
Identity Information Full name, date of birth Account Verification & KYC
Contact Information Email, mobile number Account Security & Notifications
Payment Information Mobile Banking/Nagad number, bank account details Transaction Processing
Identity Documents NID, Passport Age & Identity Verification

2.2 Automatically Collected Information

Certain information is collected automatically while you use fl999. This includes your IP address, browser type and version, operating system, time spent on the platform, pages visited, links clicked, and gaming activity logs. This data is used to improve platform performance and ensure security.

  • Device Information: Device model, operating system, and network details.
  • Log Data: Server logs, error reports, and performance data.
  • Location Data: Approximate location (IP-based only, not GPS).
  • Gaming Data: Game history, betting patterns, and results.

3 How We Use Your Information

Fl999 uses collected data only for specific and legitimate purposes. We never use your information for anything unnecessary. The primary reasons your data is used at fl999 are:

  • Account Management: Account registration, login, and settings management.
  • Payment Processing: Deposit, withdrawal, and transaction verification.
  • Security Assurance: Fraud detection and prevention.
  • Service Improvement: Fixing platform bugs and rolling out new features.
  • Contact: Important updates, promotional offers & support.
  • Legal Obligations: Meeting regulatory authority requirements.
  • Responsible Gaming: Analytics to help prevent problem gaming.
fl999 will never send you unsolicited marketing emails. You can opt out of promotional notifications at any time.

4 Data Sharing Policy

Fl999 never sells your personal information. However, in certain circumstances, limited data sharing may be necessary. Information is shared only in the following cases and only to the extent required:

  • Payment Providers: For transaction verification with Mobile Banking, Nagad, Rocket, or your bank.
  • KYC Partner: With identity verification service providers.
  • Law Enforcement: Where required by court order or legal obligation.
  • Anti-Fraud Organizations: To prevent fraudulent activity.
  • Licensing Authority: For regulatory audit and reporting requirements.

All third parties we work with are held to the same privacy standards as fl999. We enter into Data Processing Agreements (DPA) with each of them.

5 Cookie & Tracking Policy

The fl999 website uses cookies. Cookies are small text files stored in your browser that help the website remember your preferences. fl999 uses the following types of cookies:

  • Essential Cookies: These cannot be disabled as they are required for login sessions and security.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To monitor website usage (optional).
  • Security Cookies: Fraud detection and bot identification.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some fl999 features.

6 Data Protection Measures

Fl999 uses industry-leading security technology to protect your data. Our security framework is multi-layered and continuously updated. The key data protection measures at fl999 are:

  • 256-bit SSL/TLS Encryption: All data transfers between you and fl999 servers are encrypted.
  • AES-256 Database Encryption: All stored sensitive information is encrypted.
  • Two-Factor Authentication (2FA): An additional security layer for your account.
  • Firewall & DDoS Protection: Advanced protection at the server level.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Staff Training: All staff are trained in data protection practices.
Warning: fl999 will never ask for your password or OTP via email or message. If you receive such a request, notify our support team immediately.

7 Your Rights

As an fl999 member, you have clear rights over your personal information. We respect these rights and are committed to honouring them fully. You may exercise the following rights:

8 Protection of Minors' Data

Fl999 is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors. If a minor has created an account using false information and this is brought to our attention, we will immediately close the account and delete all associated data.

If parents believe their child is using fl999, please contact [email protected] immediately. We will take action within 48 hours.

9 Third-Party Services

The fl999 platform integrates certain third-party game providers and payment gateways. These services may have their own privacy policies. fl999 is not responsible for third-party data practices, but we work only with trusted and recognised providers.

  • Game software providers (e.g., Evolution, Pragmatic Play).
  • Payment gateway providers (Mobile Banking, Nagad, Rocket).
  • Identity verification (KYC) service providers.
  • Customer support software providers.

10 Policy Updates

Fl999 may update this Privacy Policy at any time. For any significant changes, we will notify members by email or via an in-platform notification. Updated policies take effect from the date of publication. Continued use of the platform constitutes your acceptance of the revised policy.

We maintain an archive of previous versions, which can be requested through our support team. The latest version of this policy is always available on this page.

11 Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated Data Protection Team. We typically respond within 48 hours.

Contact us for any privacy-related matters: [email protected] — We are at your service 24/7.
Your Rights

Your Rights Over Your Data

As an fl999 member, you have clear rights over your personal information, and we fully respect them.

Right to Access Your Data

You have the right to know what information fl999 holds about you and to receive a copy of it.

Right to Rectification

If any of your information is inaccurate, you may request a correction.

Right to Erasure

You can request that your data be deleted under certain circumstances.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You may request an export of your data in a readily accessible format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

To exercise any of your rights [email protected]-. We will respond within 30 days.

Why fl999 Is Trusted

Fl999's Commitment to Protecting Your Privacy

Fl999 is more than a gaming platform — we are a trusted guardian of your data.

Military-Grade Encryption

Fl999 uses 256-bit AES encryption — the same technology used by the world's leading banks. Every transaction and piece of data you share is fully protected.

Sale of Data is Strictly Prohibited

Fl999 never sells your data to advertisers or third parties. Your information is used solely to provide you with our services.

Adherence to International Standards

Fl999 complies with international data protection regulations. Our security systems are verified through regular third-party audits.

Full Transparency

Fl999 is fully transparent with you. What data we hold, why we hold it, and how long we keep it — everything is clearly set out on this page.

Minimal Data Retention

Fl999 retains data only for as long as necessary. Any information beyond legal obligations is deleted after an account is closed.

Dedicated Privacy Team

Fl999 has a dedicated data protection team working 24/7 to safeguard your privacy. Immediate assistance is available for any concerns.

Frequently Asked Questions

Privacy Policy FAQs

No, fl999 never sells your personal data to third parties. Your information is used solely to provide our services. Only limited data is shared where required for payment processing or legal obligations.

After an account is closed, certain data must be retained for a specified period under legal obligations (typically 5 years). Any data beyond this requirement is deleted. Contact our support team for more details.

fl999 only determines your approximate location through your IP address, which is used for security and fraud prevention purposes. fl999 does not perform GPS or precise location tracking.

Send a data access request to [email protected]. Once your identity is verified, we will provide a copy of your information within 30 days.

If there are any significant changes, fl999 will send a notification to your registered email address and display an announcement on the platform. The "Last Updated" date on this page will also be revised accordingly.
Start Gaming Safely

Your Data Is Safe — Now It's Time to Play

Your privacy is fully protected at fl999. Register now and enjoy your favourite games on a platform you can trust.

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