Fl999 believes gaming should be purely for entertainment — not a source of stress or financial harm. We are committed to ensuring the safety and wellbeing of every member.
Important Notice: fl999 is strictly for players aged 18 and above. If you notice signs of gaming addiction, seek help immediately. Remember — gaming is entertainment, not a source of income.
At fl999, Responsible Gaming is not just a policy — it is our core philosophy. We believe online gaming should be a fully enjoyable and controlled entertainment experience. It is our responsibility to ensure that every member can enjoy fl999 safely and with peace of mind.
Online gaming is growing fast in Bangladesh, and with that growth comes a greater need for responsibility. fl999 wants every member to be an informed and responsible gamer. On this page, you'll learn what responsible gaming means, how to keep your gaming in check, and where to get help when you need it.
Responsible gaming means a gaming habit where you play with full awareness, within set time and spending limits, purely for entertainment. It is not a restriction — it is a healthy, enjoyable way to game.
The core principles of responsible gaming are:
We do not always realize when gaming is shifting from entertainment to a problem. fl999 wants you to recognize these signs early and take the necessary steps.
If you feel like you need some distance from gaming, fl999's self-exclusion feature is available to you. It's completely confidential and entirely within your control.
To activate self-exclusion, email [email protected] or reach out via live chat. We will not send you any promotional messages during the exclusion period.
Fl999 is strictly prohibited for anyone under 18. We enforce rigorous age verification measures. As a parent or guardian, there are also steps you can take:
Fl999's dedicated support team is always here for any questions or assistance related to responsible gaming. We don't judge — we just help.
Fl999 puts you in full control of your own gaming experience. All tools are completely free and available to use at any time.
Set a maximum deposit limit — daily, weekly, or monthly. Deposits will automatically stop once the limit is reached.
Set how long you want to play each day or per session. Once the time is up, fl999 will send you an automatic notification.
Your game will automatically stop once you've lost a set amount. This is the most effective protection against financial harm.
If you feel emotionally overwhelmed or sense you are gaming excessively, take an immediate break of 24 hours to 6 weeks.
Deactivate your account for anywhere from 6 months to permanently. No promotional messages will be sent during the exclusion period.
View your full gaming history, deposits, withdrawals, and time-based reports. Stay informed to make mindful decisions.
Setting gaming limits on fl999 is straightforward. In just a few simple steps, you can keep your gaming fully under control.
Log in to your fl999 account and click the profile icon in the top menu.
In your profile menu, look for the "Responsible Gaming" option and click on it.
Deposit limits, time limits, or loss limits — choose any tool that suits your needs.
Set your preferred limit amount and the applicable period (daily / weekly / monthly).
Save your chosen limit. A 24-hour cooling period applies before any limit increase takes effect.
Answer the following questions honestly. If most of your answers are "Yes", it may be time to take a step back.
Fl999 is more than a gaming platform — we are your partner in wellbeing. Learn about our core commitments here.
Strict age verification is carried out at the time of registration on fl999. No one under the age of 18 can open an account.
Fl999 uses advanced technology to automatically detect unusual gaming patterns and alert you in a timely manner.
Fl999 never uses addictive advertising or manipulative tactics. Our promotions stay within the bounds of responsible practice.
Our support agents are specially trained in responsible gaming and are here to help with empathy and understanding.
Fl999 regularly raises awareness about responsible gaming among members through messages and notifications.
Fl999 has arrangements in place to connect members with professional counseling services for gaming addiction.
Gaming addiction is a solvable problem. With the right support, anyone can return to a healthy life.
For any responsible gaming concerns, reach out to our 24/7 support team via live chat or email.
Reach out to mental health professionals in Bangladesh. National Mental Health Helpline: 16789.
Open up to your family. Support from loved ones is the most powerful tool for overcoming any problem.