Fl999's Terms and Conditions — Please read before use

1 General Terms & Conditions

Fl999 (hereinafter referred to as the "Platform" or "we") is an online entertainment and gaming platform based in Bangladesh. These Terms and Conditions constitute a legally binding agreement between fl999 and its registered members. By accessing, browsing, or creating an account on fl999, you agree to be bound by these Terms and Conditions.

These Terms and Conditions may be updated at any time. Continued use of the platform after any changes indicates your acceptance of the revised terms. We recommend checking this page regularly.

Fl999 is operated for entertainment purposes only. It is not a financial investment platform. Please consider your financial situation before engaging in any gaming activity.

2 Registration & Account Management

2.1 Registration Eligibility

To register on fl999, you must be at least 18 years of age. No one under 18 is permitted to create an account on fl999. fl999 may request an ID or other documents for age verification at any time.

• Each individual only a create an account.
• All information provided at registration must be accurate and truthful.
• Accounts opened with false information will be closed immediately.
• Opening multiple accounts from the same IP address or device is prohibited.
• Keeping your account password confidential is your own responsibility as a member.

2.2 KYC Verification

Fl999 follows a KYC (Know Your Customer) verification process to ensure safe gaming. You may be required to submit a national ID card, passport, or driving license before your first withdrawal or for transactions above a certain amount. Withdrawals may be delayed until KYC verification is completed.

3 Payment & Withdrawal Policy

3.1 Deposit

Fl999 accepts deposits via Mobile Banking, Nagad, Rocket, bank transfer, and cryptocurrency including USDT. Minimum deposit amounts may vary depending on the payment method. Deposits are generally instant, though some methods may take a little longer.

• All deposits must be made from a registered payment account.
• Deposits from third-party accounts are not accepted.
• If your deposit is delayed, please contact the support team.

3.2 Withdraw

Withdrawals on fl999 typically take 1–4 business days to process, though most are completed within 1–2 hours. The following conditions apply to all withdrawals:

• Minimum withdrawal amounts are determined by the chosen payment method.
• Withdrawals can only be made to a registered payment method.
• Withdrawals are not permitted until bonus wagering requirements have been met.
• Fl999 reserves the right to place withdrawals on hold in cases of suspicious transactions.
• Large withdrawals may be held until KYC verification is complete.

4 Bonus & Promotion Terms

All bonuses and promotional offers on fl999 come with specific terms and conditions. Please read the terms of each offer carefully before claiming. General bonus terms are as follows:

• Wagering Requirement: Most bonuses require a specific wagering amount (typically 15x–35x) before withdrawal.
• Validity Period: Bonuses must generally be used within 7–30 days.
• Game Restrictions: Some bonuses are restricted to specific games.
• Maximum Bet Limit: A maximum bet amount per wager may apply while a bonus is active.
• A bonus can only be claimed once: Each promotion is available to each member once only.

Fl999 reserves the right to withdraw, modify, or cancel any bonus at any time, particularly if misuse or fraudulent activity is suspected.

5 Gaming Regulations

All games on fl999 use third-party audited RNG (Random Number Generator) technology. Every game result is entirely random and does not follow any fixed pattern. fl999 never manipulates game outcomes.

5.1 Sports Betting Rules

• No bets will be accepted after the betting cut-off time.
• If a match is cancelled, bets will be refunded.
• Fl999 reserves the right to void bets placed at clearly erroneous odds.
• Bets may be voided if match-fixing or manipulation is suspected.

5.2 Live Casino Rules

• If a game is interrupted due to a technical issue, fl999 will ensure an appropriate resolution.
• The dealer's decision is final, though fl999 reserves the right to review any outcome.
• For bets in progress during a network outage, session replay will be used to determine the correct outcome.

6 Prohibited Activities

The following activities are strictly prohibited on fl999 and will result in permanent account closure:

• Operating more than one account under the same identity.
• Creating an account or making transactions using another person's identity.
• Bonus abuse or bonus hunting activities.
• Using software, bots, or automated methods to play games.
• Using the platform for money laundering or illegal fund transfers.
• Attempting to hack or gain unauthorized access to the platform's systems or software.
• Harassing or engaging in abusive behavior toward other members.
• Gaming with third-party funds.

7 Account Suspension and Closure

Fl999 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of these Terms and Conditions.
• When suspicious or fraudulent activity is detected.
• Failure to complete KYC verification or providing false information.
• Extended periods of inactivity (more than 6 months).
• In cases of self-exclusion requested by the member.

Members are generally notified by email before an account is closed. However, in cases of fraud, immediate closure without prior notice may occur.

Members may close their own account at any time. It is recommended that you withdraw any available balance before doing so.

8 Privacy and Data Protection

Fl999 keeps all member personal data strictly confidential. We use 256-bit SSL encryption. Your information is never sold to third parties. However, data may be disclosed when required by a lawful request from law enforcement authorities.

By registering on fl999, you agree that we may use your data for the following purposes:

• Account management and verification.
• Payment processing and fraud prevention.
• Sending promotional offers and gaming updates.
• Platform improvement and analytics.

For more details, visit our Privacy Policy View page.

9 Responsible Gaming

Fl999 believes gaming should be a source of entertainment — not addiction. We help our members build healthy gaming habits. fl999 offers:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Decide in advance how long you will play.
• Self-Exclusion: Temporarily or permanently close your account at any time.
• Reality Check: Periodic reminders about your playing time and spending.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. To learn more, Responsible Gaming View page.

10 Limitation of Liability

Fl999 is committed to delivering the highest quality of service on its platform. However, fl999's liability is limited in the following circumstances:

• If a game is interrupted due to loss of internet connection or a technical error.
• When a transaction is delayed due to issues with a third-party payment provider.
• Service unavailability due to unexpected server downtime or scheduled maintenance.
• For any loss resulting from a member's own negligence or breach of terms.
• When a member's gaming experience is affected by issues with their own device or network.

Fl999 bears no liability for any financial losses resulting from gaming. All gaming activity is conducted entirely at the member's own discretion and risk.

11 Dispute Resolution

If you have a dispute with fl999, please contact our support team first. The support team will generally try to resolve the issue within 24 hours.

If your issue cannot be resolved through the support team, you may file a formal complaint with fl999's compliance department. We will provide a written response within 7 business days of receiving your complaint. fl999's decision will be considered final, though you retain the right to appeal to the relevant licensing authority.

12 Changes & Updates

Fl999 reserves the right to modify, revise, or update these Terms and Conditions at any time. Members will be notified of any significant changes via email or a notice posted on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. Please visit this page regularly to stay informed.

The latest version of these Terms and Conditions will always be available on this page. Previous versions are automatically considered void.